ORDER

What payment methods are accepted?
PayPal

Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

Can I cancel or change my order?
If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

SHIPPING

Does hotdiyonline ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We’re sorry and will keep working on this.

Brazil
Philippines
Indonesia
Cuba
Iran
Sudan
Syria

What are the delivery charges for orders from hotdiyonline?
For online orders of product we offer a free delivery service.

How long will it take for my order to arrive?
Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances)

Processing Time: 2-5 business days

Standard Shipping Time: 10-20 business days

Express Shipping Time: 3-5 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

How secure is shopping at hotdiyonline? Is my data protected?
Yes your data is protected. All payment information is encrypted so you can shop knowing your information is safe.

How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

What exactly happens after ordering?
An order confirmation will be sent, at this point if you notice any errors with your order please contact us.

What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at salesfsg9780@gmail.com. We’ll either resent a new one to you or give you a full refund.